CX Field Guide: A Journey into the Unthinking Mind
Katya Andresen, Senior Vice President of Card Customer Experience at Capital One, was a 2018 SXSW Speaker at the Capital One House at Antone’s. The article below, provided by Andresen, reflects the key themes of her March 10 talk, "A CX Field Guide for the Intrepid." Years ago, a friend…
BY Jordan Guillory