DO I NEED A RESERVATION TO ATTEND AN EVENT?
For sessions, screenings, and showcases, capacity is a mix of Reservation and walk-up. All our events are available to Badgeholders with and without Reservations. If you are not able to secure a Reservation for a certain event, check the event status on the SXSW Schedule or the SXSW GO App to plan accordingly. Reservations for Mentor Sessions and Workshops are required, but these don’t count against your total Reservations daily limit.
HOW DO I USE MY DAILY RESERVATIONS AND HOW MANY DO I GET?
Reservations are digital and available starting at the time of your badge’s reservation window through the SXSW Schedule or in SXSW GO. Before you can make Reservations, you must log in and link your badge in SXSW GO or SXSW ID, using the SXSW Link Code found in your registration confirmation email. If an event has available Reservations, click the “Reserve” button. The Reservation has been accepted if the button says “Reserved” and you’ll receive a confirmation email as well. Not all events have Reservations, these events will be walk-up only.
Platinum Badges have 3 Daily Reservations
Innovation, Film & TV, and Music Badges have 2 Daily Reservations
And for Platinum and Film & TV Badgeholders, starting on 3/5, you can reserve additional Film & TV screenings for non-conflicting events.
I HAVE A RESERVATION, WHEN SHOULD I ARRIVE AND WHICH LINE SHOULD I GET IN?
With a Reservation, for conference sessions it is recommended to arrive at least 30 minutes prior to the event start time for keynotes and featured sessions, and 15 minutes prior to the event start time for all other sessions, including check-in time for Mentor and Workshop Sessions. Join the specified Reservations line or move to the front of the line if there’s a single line for faster admission with your Reservation.
For music showcases, it is recommended to arrive by 10:00pm on the reservation date. Showcases start at 8:00PM, so be sure to check when your favorite band is playing to ensure your Reservation can be used. If you arrive after 10:00pm, Reservations for showcases no longer are applicable and you must join the badge walk-up line.
For comedy showcases and events, it is recommended to arrive 40 minutes before the event start time. Be sure to join the reservations line.
For film & tv screenings, it is recommended to arrive 40 minutes before the screening start time. Join the Platinum and Film & TV Badgeholders Reservations line.
I HAVE A RESERVATION, WHAT DO I SHOW ONCE I’M AT THE EVENT?
You will be sent an email for each successful Reservation request, including when to arrive at the event. To see all your Reservations, go to the My Reservations tab after signing into the SXSW Schedule or SXSW GO App.
When you arrive at the event, your SXSW Badge is required for entry. Your badge is scanned and confirms with the door staff you have a reservation.
- For Conference Sessions, go to the designated Reservations area. This will either be at the front of the main line or in its own designated line next to the entrance for the Sessions room. We will only hold your spot until 5 minutes after a conference session starts. After this, a Reservation cannot be honored.
- For Film & TV Screenings, go to the Platinum and Film & TV Badge with Reservation line at the theatre. You must arrive no later than 30 minutes before the listed start time for the event screening. After this, a Reservation cannot be honored.
- For Music Showcases, go to the front of the main line at the host venue. You must enter the venue before 10pm to be able to use reservations. After this, a Reservation cannot be honored. Music Showcase Reservations include one entry, reentry after leaving the venue will not be honored.
- For Comedy Showcases, go to the designated Reservations area at the entrance to the venue. You must arrive no later than 30 minutes before the listed start time for the screening. After this, a Reservation cannot be honored.
- For Mentor and Workshops Sessions, you must arrive 15 minutes beforehand to redeem your reservation. After this, a Reservation cannot be honored.
THE EVENT I WANT TO RESERVE DOESN’T HAVE A “RESERVE NOW” BUTTON
You are only able to request a reservation to an event that your badge has access to. When you login to SXSW Schedule or SXSW GO, you will see available events specific to your badge type indicated with Badge Icons. Events that have reservations will have a “Reserve” button. If reservations are all taken for that event, you will see a message letting you know.
- Conference Sessions: the request period will end when the limited number of reservations are claimed or 12:01am on the day of the event, whichever comes first.
- Mentors and Workshops: the request period will end when the limited number of reservations are claimed or 12:01am on the day of the mentors and workshops, whichever comes first.
- Film & TV Screenings: the request period will end when the limited number of reservations are claimed or 9am the day of the event, whichever comes first.
- Music Showcases: the request period will end when the limited number of reservations are claimed or 12pm noon on the day of the event, whichever comes first.
- Comedy: the request period will end when the limited number of reservations are claimed or 12pm noon on the day of the event, whichever comes first.
Note: If you receive an error message when requesting a Reservation, then your request was not successfully processed. A successful Reservation request will result in a confirmation email notification. You cannot claim reservations exceeding your daily limit, conflicting with another reserved event, or more than once for the same event.
Reservations for a Mentors event or Workshop don’t affect daily limit.
- SXSW EDU workshops affect daily limit
CAN I RETURN, EXCHANGE OR TRANSFER A RESERVATION?
If your plans have changed and you no longer need your Reservation, we’ve got you covered! You can return the Reservation to make it available for another attendee. You cannot directly transfer to another attendee, but the Reservation becomes available for all SXSW attendees. Returning an unused Reservation also allows you the opportunity to claim a Reservation for another event.
Simply visit My Reservations on the Schedule or in the GO app to return your pass. Click the “Return Reservation” button to return.
- Conference Sessions including Keynote and Featured Sessions: returns can happen before 12:01am on the day of the event
- Mentors and Workshops: returns can happen before 12:01am on the day of the event
- Film & TV Screenings: returns can happen before 9am the day of the event
- Music Showcases: returns can happen before noon the day of the event
- Comedy Showcases: returns can happen before noon the day of the event
SXSW Reservations may be returned if you decide to no longer attend the event. ALL RETURNS ARE FINAL.
Need Additional Help?
If you are having an issue claiming a reservation, you may email us at info@sxsw.com.