Interactive: March 12-16
Film: March 12-20
Music: March 17-21
"SXSW Interactive is about what is happening now, and what's happening now is different than what was happening a year ago... An amorphous name for an amorphous concept." John Gruber, daringfireball.net
At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm.
On Saturday, March 14, hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand. As a preview, you can read this story for a glimpse of a company that blazes its own trails, including paying its employees to quit.
Tony previously spoke at SXSW 2008 in his presentation "Top Ten Lessons Learned in E-Commerce."