Accessibility at SXSW

GENERAL TERMS OF ACCOMMODATIONS FOR DISABLED PERSONS

WHOLE CONFERENCE INFORMATION

Contact us at access@sxsw.com as soon as possible with any questions or specific accommodation requests. Disability accommodations information is provided at all of the Connection Centers in the Austin Convention Center.

SXSW provides free Interactive and Film Festival shuttles as well as pay-to-ride Hotel Shuttles. For more info, go the the SXSW Shuttles page. This year, shuttles will be provided by TMS Shuttles. TMS Shuttles have a number of wheelchair accessible shuttles in their fleet. They can be reached at 1-844-903-8728.

Accessible seating will be provided at all events where seating is present.

Accessible port-o-potties are provided at all events where port-o-potties are present.

Service animals who are trained specifically to assist people with disabilities are welcome at all events.

WHAT WE DO NOT PROVIDE

  • Connection to sound boards.
  • American Sign Language Interpreting at movies.
  • American Sign Language Interpreting at independent music venues for each band that performs.
  • Personal or individually prescribed devices, such as wheelchairs, prescription eye glasses or hearing aids.
  • Services of a personal nature, such as assistance in eating, toileting or dressing.

PATRONS WHO ARE MOBILITY IMPAIRED

Patrons and presenters with mobility impairments should contact us at access@sxsw.com as soon as possible to discuss accommodations.

ACCESSIBILITY TRANSPORTATION INFORMATION

This year, shuttles will be provided by TMS Shuttles. TMS Shuttles have a number of wheelchair accessible shuttles in their fleet. The following shuttles will be in service during the festival:

  • SXSW Film - Platinum, Gold and Film badges.
  • Interactive Venues - Interactive, Gold and Platinum
  • Butler Park Shuttle - All badges
  • Hotel Shuttles- patron must purchase Hotel Shuttle wristband

Companions wearing Plus 1 accessibility wristbands can accompany patrons with mobility impairments on the shuttles.

For transportation to locations not covered by our free shuttle, two accessible taxi cab companies are:

Yellow Cab: 512-452-9999 / Website

Austin Cab Company: 512-478-2222

Public Transportation information is available at: http://www.capmetro.org/accessibility/

Accessible Parking

Parking for wheelchair accessible vans is provided in the following locations:

Silicon Labs

  • 5 ADA spots in Silicon Labs parking garage 400 W. Cesar Chavez St. Entrance on San Antonio.
  • 5 ADA spots in Silicon Labs parking garage 200 E. Cesar Chavez St. Entrance on Colorado.
  • Both parking garages are pay to park.

Hours of operation/open to the public: self parking starts at 3pm & valet starts at 5pm.

Austin Convention Center Parking:- 2nd Street Garage

201 East 2nd Street, Austin, TX 78701. Entrance on Brazos.

19 handicapped spaces up in the garage. Due to the age of the building (built prior to ADA Federal requirements) the clearance throughout the structure is 6’9”

5th Street Garage

601 East 5th Street, Austin, TX 78701 Entrance on 5th Street, between Red River and Sabine streets.

7 van accessible handicapped spaces on the ground floor, and 10 additional spaces with 6’ 11” or less clearance up in the garage.

Palmer Event Center - 900 Barton Springs Rd.

Mobility Impaired Parking is available in the Palmer Events Center Garage on all levels located near elevators.

Charging stations for electric mobility devices are provided throughout the Austin Convention Center. Information on locations and specifications of charging stations is provided at any of the Connection Centers.

Please keep in mind that SXSW is spread out all over downtown Austin. Traffic is often congested and it may be faster to use means other than vehicles to travel to venues. Be prepared to cover long distances.

Wheelchairs and 3 or 4 wheel electric scooters are allowed and are reasonably accommodated. For anything else please contact us at access@sxsw.com. Seating for panels, keynote presentations and awards ceremonies fills up quickly. Seating is on a first-come first-serve basis, so make sure to arrive early. Also, remember that popular events fill up especially early. Wheelchair seating plus a companion seating will be provided throughout the conference.

Butler Park

A wheelchair platform will be available on the Western side of the venue. Ask any volunteers or look for directional signs to the platform.

The wheelchair seating area is available to patrons in wheelchairs plus one companion.

Please remember Butler Park is a large outdoor venue with natural terrain. This means you will need to cover large distances over grassy, uneven and sometimes muddy ground.

SXSW never provides push services.

PATRONS WHO ARE BLIND/VISION IMPAIRED

Patrons and presenters who are blind or have vision impairments should contact us at access@sxsw.com as soon as possible to discuss reasonable accommodations.

Information on shuttle service stops will be available from volunteers at the Connection Centers in the Austin Convention Center.

Volunteers are available to read information to patrons who are blind or have visual impairment.

PATRONS WHO ARE DEAF AND HARD OF HEARING

Patrons and presenters who are deaf or hard of hearing should contact us at access@sxsw.com as soon as possible to discuss accommodations and/or schedule interpreters for conference events, such as keynote presentations, panels, Accelerator and awards.

SXSW has engaged LotuSIGN to provide quality American Sign Language interpreters when needed at our events.

SXSW will provide presenters with ASL interpreters through LotuSIGN for their presentations. If presenters choose to attend other panels, they will need to request interpreters for the specific panels they want to attend.

SXSW does not provide interpreters to accompany individuals through trade shows, ScreenBurn or to parties. LotuSIGN is excited to offer free social/networking student interpreters at no cost to participants for after hours networking events or trade shows, with sufficient notice and subject to availability, by emailing freeintern@lotusign.com.

Seating at SXSW events fills up quickly. Any seats saved for interpreter viewing, will only be saved until an event starts, after which seating will be opened up to the general audience on a first-come first-serve basis.

The Film Festival Guide will note which movies are close-captioned or subtitled.

Butler Park

Butler Park shows will be fully accessible to patrons who are Deaf and Hard of Hearing through the performance interpreting team at LotuSIGN, featuring Barbie Parker and her team.