GENERAL TERMS OF ACCOMMODATIONS FOR DISABLED PERSONS (2013)

WHOLE CONFERENCE INFORMATION

Contact us at access@sxsw.com as soon as possible with any questions or specific accommodation requests.

SXSW provides a number of free shuttles throughout the event. SXSW will provide a wheelchair accessible van to cover these routes for any registrant who requires wheelchair accessible transportation on an as-needed basis. When a procedure is established for ordering a wheel chair accessible shuttle service, that will be posted here.

Disability accommodations information is provided at the Connection Center outside of Exhibit Hall 4 in the Austin Convention Center.

Accessible seating will be provided at all events where seating is provided.

Accessible port-o-potties are provided at all events where port-o-potties are present.

Service animals are welcome at all events.

PATRONS WHO ARE MOBILITY IMPAIRED

Patrons and presenters who are mobility impaired should contact us at access@sxsw.com as soon as possible to discuss accommodations.

ACCESSIBILITY TRANSPORTATION INFORMATION
SXSW provides wheelchair accessible vans to patrons who use wheelchairs. The same rules that apply to shuttles apply to accessible van use by patrons who are mobility impaired. Accessible vans will only travel on shuttle routes and stop at shuttle stops. For complete details on shuttles, please go to sxsw.com/shuttles.

Shuttles include:
SXSW Film- Platinum, Gold and Film badges.
Interactive Venues- Interactive, Gold and Platinum
Auditorium Shores Shuttle- All badges
Hotel Shuttles- patron must purchase Hotel Shuttle wristband.

In order to schedule a wheelchair van:
● Shuttle Volunteer Crew Chiefs will radio R&R for a driver and provide the shuttle route and pick-up/drop-off locations.
OR
● Patrons can call R&R Shuttle dispatch at 512-617-1404 and provide dispatch with shuttle route and pick-up/drop-off locations.

Purple plus 1 accessibility wristbands can accompany patrons.

For any questions relating to conference accessibility for patrons with disabilities, please call Frank Schaefer at 210-624-9931.

For transportation to locations not covered by our free shuttle, two accessible taxi cab companies are:

Yellow Cab: 512-452-9999 http://yellowcabaustin.xohost.com/wheelchair_taxi.aspx

Austin Cab Company: 512-478-2222

Public Transport:
http://www.capmetro.org/accessibility/

Accessible Parking:

Parking for wheelchair accessible vans is provided in the following locations:
Silicon Labs
5 ADA spots in Silicon Labs parking garage 400 W. Cesar Chavez St.
5 ADA spots in Silicon Labs parking garage 200 E. Cesar Chavez St.
Both parking garages are pay to park.
Hours of operation/open to the public: self parking starts at 3pm & valet parking starts at 5pm

Austin Convention Center Parking:
2nd Street Garage
201 East 2nd Street, Austin, TX 78701. Entrances on Brazos and San Jacinto streets.
19 handicapped spaces up in the garage. Due to the age of the building (built prior to ADA Federal requirements) the clearance throughout the structure is 6’9”

5th Street Garage
601 East 5th Street, Austin, TX 78701 Entrance on 5th Street, between Red River and Sabine streets.
7 van accessible handicapped spaces on the ground floor, and 10 additional spaces with 6’ 11” or less clearance up in the garage.

Palmer Event Center
900 Barton Springs Rd.
Mobility Impaired Parking is available in the Palmer Events Center Garage on all levels located near elevators.

Charging stations for electric mobility devices are provided throughout the Austin Convention Center. Information on locations and specifications of charging stations is provided at the Connection Center outside Exhibit Hall 4.

Please keep in mind that SXSW is spread out allover downtown Austin. Traffic is often congested and it may be faster to use means other than vehicles to travel to venues. Be prepared to cover long distances.

Segways, 2-wheeled scooters, golf carts and anything with an internal combustion engine are not allowed.

Wheelchairs and 3 or 4 wheel electric scooters are allowed and are reasonably accommodated.

Seating for panels, keynote presentations and awards ceremonies fills up quickly. Seating is on a first-come first-serve basis, so make sure to arrive early. Also, remember that popular events fill up especially early.

AUDITORIUM SHORES

A wheelchair seating area is available near the front of house.

The wheelchair seating area is available to patrons in wheelchairs plus one adult and children less than 18 years of age.

Please remember Auditorium Shores is a large outdoor venue with natural terrain. This means you will need to cover large distances over grassy, uneven and sometimes muddy ground.

SXSW does not provide push service.

PATRONS WHO ARE BLIND/VISION IMPAIRED

Patrons and presenters who are blind or have vision impairment should contact us at access@sxsw.com as soon as possible to discuss reasonable accommodations.

Information on shuttle service stops will be available from volunteers at the Connection Center outside of Exhibit Hall 4 in the Austin Convention Center.

Volunteers are available to read information to patrons who are blind or have visual impairment.

PATRONS WHO ARE DEAF AND HARD OF HEARING

Patrons and presenters who are deaf or hard of hearing should contact us at access@sxsw.com as soon as possible to discuss accommodations.

SXSW has engaged LotuSIGN Interpretation Services to provide quality American Sign Language interpreters when needed at our events. Patrons who are deaf or hard of hearing should contact us at access@sxsw.com as soon as possible in order to schedule interpreters for keynotes presentations, panels, Accelerator and awards.

SXSW will provide presenters with ASL interpreters through LotuSIGN for their presentations. If presenters choose to attend other panels, they will need to request interpreters for the specific panels they want to attend.

SXSW does not provide interpreters to accompany individuals through trade shows, ScreenBurn or to parties. LotuSIGN is excited to offer free social/networking student interpreters at no cost to participants for after hours networking events. Student Interpreters are also available for use in the "Exhibit Hall" or Screenburn with prior arrangement. freeintern@lotusign.com.

Seating at SXSW events fills up quickly. Seats located for interpreter viewing will be saved until and event starts, after which seating will be opened up to the general audience on a first-come first-serve basis.

The Film Festival Guide will notate which movies are close-captioned or subtitled.

AUDITORIUM SHORES

Auditorium Shores shows will fully accessible to patrons who are Deaf and Hard of Hearing through the performance interpreting team at LotuSIGN, featuring Barbie Parker.

WHAT WE DO NOT PROVIDE

Connection to sound boards.

American Sign Language Interpreting at movies.

American Sign Language interpreting at independent music venues for each band that performs.

Personal or individually prescribed devices, such as wheelchairs, prescription eye glasses or hearing aids.

Services of a personal nature, such as assistance in eating, toileting or dressing.